Designing customer experiences across digital platforms

I enjoy partnering with mission-driven businesses to help them build a digital presence that enables their clients to learn more about their expertise, business value, and unique identity.

About me

Hola! I'm Gladys, the creative behind Gladys.Design

With extensive experience collaborating with multidisciplinary teams across five countries, I excel in strategizing, designing, and developing user-centric digital products and strategies. My career has encompassed various roles, including UX Designer, Market Researcher, and, most recently, Freelancer, focusing on empowering businesses with effective digital solutions.

As I continue to expand my professional horizons, I am eager to explore opportunities where my background in UX design and digital strategy can drive meaningful innovation. Let's connect and discuss how my experiences and your vision can align to create compelling digital experiences.

Portfolio

Explore my work across various domains including UX Design, Interface Design, Branding, UX Research, and Information Architecture.

ATPCO's corporate website

ATPCO’s website overhaul, focusing on aligning with new branding standards and boosting user engagement.

Cozy Homes

Web app design that streamlines property searches with intuitive navigation and tailored features, catering specifically to the unique requirements of property investors.

ATPCO's Customer Portal: MyATPCO

Strategic overhaul of ATPCO's customer portal, enhancing navigation and user engagement through a reimagined Drupal CMS, tailored to meet the complex needs of a diverse, global clientele.

WeddiMoon: Destination Wedding Planning

WeddiMoon's web app transforms destination wedding and elopement planning by addressing couples' unique challenges.

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Don't take my word for it

Read what some amazing women said about their experience working with me.

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Gladys is everything you could ask for in a UX designer - she is data-driven, user-centric, solutions-oriented, and creates exceptional digital experiences.

At ATPCO, Gladys applied UX methodologies to overhaul the experience of the public touch points along with the logged-in state for airline customers, both mobile and desktop. Gladys demonstrated leadership to senior stakeholder groups, leveraging data to drive decisions on every design or prototype she created. She led external user research and user testing sessions with some of the top decision makers at the airlines. Her approach allowed ATPCO to progress at a pace it had never moved before.

Ryan McGarry

UNUM, Senior Digital Transformation Specialist

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I would highly recommend Gladys for any UX role. She is tenacious and a problem solver. She helped design a customer center that has been highly regarded by our users and set the standard for digital UX at ATPCO.

She has the ability to review the current digital state and find ways to make a page or application simple and intuitive for users to consume, with a focus to automate processes on the backend. She cares about her work and drives customer centric decisions. Her ability to transform is inspiring and she has a passion for thinking big picture without losing the important details.

She worked across senior leadership, individual contributors and customers to ensure the web development and content was maintained.I would love the opportunity to work with her again and know her skills will be of great value to any employers that have her on their team.

Christine Hudson

ATPCO, Head of Product Operations

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Gladys is the whole package: not just intelligent, but thoughtful. Organized and creative. Self-motivated and a great teammate. Teacher and learner. Knowledgeable and flexible. She brought a grace and user-centeredness to our web designs both visually and structurally. Her recommendations always led to a better output and her ability to see both the details and the big picture brought so much to our marketing, branding, and digital presence.

Siobhan Sheehan

ATPCO, Senior Editor

Trained and certified by trusted industry leaders

How to start working together?

01

Fill out a form

It will take less than 5 minutes!
Please fill out this form to help me understand more about your business and find the perfect time to schedule a call. Our first call is FREE.

02

Meet up

Let's get to know each other better. I want to learn about your needs and walk you through how I can help you; from there, we can decide if we are a good match.

03

Create a customized plan

We will work together to create a plan that focuses on your unique challenges and goals. This plan will help us clarify timelines, work within your budget and define our success metrics.

04

Build and launch!

We'll launch a digital presence that emphasizes your business value and enables customers to connect with your story.

Are you ready to build a digital presence your customers will love?